Quality management systems in the state administration

In the area of state administration is the third year been progressively implemented system quality management from a central authority toward regions municipalities, budgetary organizations, etc. Increasingly we hear about qualitative standards, quality criteria, etc. Certification ISO 9001 is a clear signal and confirmation by an independent authority that the organization complies with the principles of quality management. The result of certified system is :

Compliance with the requirements of customers and their satisfaction
Increasing competitiveness
Systematic approach to resolving quality issues and all legislative requirements, to be undertaken including the environment, health and safety, PO
Reducing the risk in revision control authorities
Reducing the risk of emergencies
Increase the prestige of the company / authority units and respective functions
Higher possibility of drawing grants from various areas
Increased confidence in the company / authority

Nowadays, when the authorities try to accommodate 'customers' / citizens of Applying the principles of quality management ISO 9001 more than only compliance with the standard.

The basic principles are therefore sophisticated and documented system steps to ensure the satisfaction of the "customer". In the context of the process that are serviced by state authorities of probably the most important question: "Who is our customer?" This question is in introducing principles of the management system is very important and includes both internal and external customers. Only after good implementation customer centric processes can achieve high levels of efficiency office.

By adopting the principles of quality management system is therefore the company / authority receives the process of continuous improvement. Functionality and efficiency of the system is then verified by an independent certification body in the certification audit and exposing the quality management system certification. This award has distinct advantages for authority normal functioning, including providing resources for the improvement of their field.